Service fitness ladders : improving business performance in low cost and differentiated markets
Year of publication: |
2017
|
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Authors: | Hill, Alex ; Cuthbertson, Richard ; Laker, Benjamin ; Brown, Steve |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 37.2017, 10, p. 1266-1303
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Subject: | Service | Alignment | Operations strategy | Operational performance | Case study | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry | Performance-Management | Performance management |
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