Service gratuities and tipping : a motivational framework
Year of publication: |
2015
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Authors: | Lynn, Michael |
Published in: |
Journal of economic psychology : research in economic psychology and behavioral economics. - Amsterdam [u.a.] : Elsevier, ISSN 0167-4870, ZDB-ID 865181-4. - Vol. 46.2015, p. 74-88
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Subject: | Service gratuities | Social norms | Consumer behavior | Soziale Norm | Social norm | Konsumentenverhalten | Consumer behaviour | Motivation | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees |
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