Service guarantee and optimal payout models
Year of publication: |
2013
|
---|---|
Authors: | Chiang, Wen-chyuan ; Cai, Gangshu ; Xu, Xiaojing ; Chen, Xiangfeng |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 141.2013, 2, p. 519-528
|
Subject: | Service guarantee level | Payout | Revenue management | Customer service | Kundenservice | Revenue-Management | Dienstleistungsqualität | Service quality | Garantie | Warranty | Kundenzufriedenheit | Customer satisfaction |
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