Service improvement in a sports environment: a study of spectator attendance
Year of publication: |
2005
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Authors: | Dale, Barrie ; van Iwaarden, Jos ; van der Wiele, Ton ; Williams, Roger |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 5, p. 470
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