Service innovation in practice : drivers and enablers
Year of publication: |
2016
|
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Authors: | Dasgupta, Meeta |
Published in: |
International journal of management concepts and philosophy : IJMCP. - Olney, Bucks : Inderscience Enterprises, ISSN 1478-1484, ZDB-ID 2164930-3. - Vol. 9.2015/2016, 3, p. 255-270
|
Subject: | service innovation | customer interface | employee expertise | service processes | information and communication technology | case study | Informationstechnik | Information technology | Dienstleistungssektor | Service industry | Innovation | Innovationsmanagement | Innovation management | Dienstleistung | Services | Dienstleistungsinnovation | Service innovation |
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