Service intelligence : improving your bottom line with the power of IT service management
Sharon Taylor
| Year of publication: |
2012
|
|---|---|
| Authors: | Taylor, Sharon |
| Publisher: |
Upper Saddle River, NJ [u.a.] : Prentice Hall |
| Subject: | Informationstechnik | Dienstleistung | Management | Computer service industry--Management. | Information technology--Management. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XI, 184 S. : Ill. 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Formerly CIP Uk. - Includes bibliographical references |
| ISBN: | 978-0-13-269207-6 ; 0-13-269207-4 |
| Source: |
Persistent link: https://www.econbiz.de/10009543802