Service Level Agreements : een literatuuroverzicht
Year of publication: |
2004
|
---|---|
Authors: | Vandaele, Darline ; Gemmel, Paul |
Published in: |
Tijdschrift voor economie en management. - Leuven : Katholieke Universiteit, ISSN 0772-7674, ZDB-ID 860333-9. - Vol. 49.2004, 1, p. 137-168
|
Subject: | Dienstleistungsqualität | Service quality |
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