Service level agreements : ready-rate analysis with lump-sum and linear penalty structures
Year of publication: |
2018
|
---|---|
Authors: | Alamri, O. ; Abbasi, B. ; Minas, J. P. ; Zeephongsekul, Panlop |
Published in: |
Journal of the Operational Research Society. - London : Taylor and Francis, ISSN 1476-9360, ZDB-ID 2007775-0. - Vol. 69.2018, 1, p. 142-155
|
Subject: | Service level agreements | ready rate | performance-based contracts | penalty clauses |
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