Service management : operations, strategy, and information technology
James A. Fitzsimmons; Mona J. Fitzsimmons
| Year of publication: |
c 2004 ; 4. ed., internat. ed.
|
|---|---|
| Authors: | Fitzsimmons, James A. ; Fitzsimmons, Mona J. |
| Publisher: |
Boston, Mass. [u.a.] : McGraw-Hill/Irwin |
| Subject: | Dienstleistungsmanagement | Service management | Theorie | Theory | USA | United States | Betriebswirtschaftslehre | Business economics | Management | Dienstleistungsbetrieb | Dienstleistung | Informationstechnik | Strategie |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [swbplus.bsz-bw.de] |
| Extent: | XX, 587 S. Ill., graph. Darst. 2 CD-ROM (12 cm) 27 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch ; Textbook ; CD-ROM, DVD |
| Language: | English |
| Notes: | Literaturangaben 1. CD-ROM u.d.T.: Student CD-ROM. - 2. CD-ROM u.d.T.: Service model software Systemvoraussetzungen der CD-ROM-Beil.: Pentium Based Processor; Microsoft Windows 98/2000/XP; Microsoft Internet Explorer 5.5 as default browser; Microsoft Office or equivalent |
| ISBN: | 0-07-285875-3 ; 0-07-295786-7 ; 0-07-282373-9 ; 0-07-121457-7 ; 0-07-286820-1 |
| Classification: | Unternehmensführung ; Dienstleistungen: Allgemeines |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001775518