Service management : strategy and leadership in service business
Richard Normann
| Year of publication: |
2000 ; 3. ed
|
|---|---|
| Authors: | Normann, Richard |
| Publisher: |
Chichester [u.a.] : Wiley |
| Subject: | Dienstleistungsmanagement | Service management | Führungsstil | Leadership style | Dienstleistungssektor | Service industry | Management | Dienstleistung | Dienstleistungsbetrieb |
| Extent: | XIX, 234 S graph. Darst |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index. - Previous ed.: 1991. - Hier auch später erschienene, unveränderte Nachdrucke pbk. ; : No price : Formerly CIP |
| ISBN: | 0-471-49439-9 ; 978-0-471-49439-3 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001498526