Service operations: behavioral operational research in British telecommunications
Year of publication: |
[2016]
|
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Authors: | Malpass, Jonathan |
Published in: |
Behavioral operational research : theory, methodology and practice. - London : Palgrave Macmillan, ISBN 978-1-137-53549-8. - 2016, p. 281-302
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Subject: | Organisatorischer Wandel | Organizational change | Dienstleistungssektor | Service industry | Operations Research | Operations research | Verhalten | Behaviour | Telekommunikationssektor | Telecommunications industry | Großbritannien | United Kingdom |
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