Service operations management : improving service delivery
Robert Johnston and Graham Clark
| Year of publication: |
2005 ; 2. ed.
|
|---|---|
| Authors: | Johnston, Robert ; Clark, Graham |
| Publisher: |
Harlow [u.a.] : FT, Financial Times Prentice Hall |
| Subject: | Customer services | Management | Service industries | Dienstleistung | Lehrbuch |
| Extent: | XIX, 496 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references. - Previous ed.: 2001 |
| ISBN: | 0-273-68367-5 |
| Source: |
Persistent link: https://www.econbiz.de/10004823593