Service-oriented high-performance work systems and service role performance : applying an integrated extended self and psychological ownership framework
Hyunyoung Jo, Samuel Aryee, Hsin-Hua Hsiung, and David Guest
| Year of publication: |
2023
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|---|---|
| Authors: | Jo, Hyunyoung ; Aryee, Samuel ; Hsiung, Hsin-Hua ; Guest, David E. |
| Published in: |
Human relations : towards the integration of the social sciences. - New York, NY [u.a.] : Springer Science + Business Media B.V., ISSN 1573-9716, ZDB-ID 1492301-4. - Vol. 76.2023, 1, p. 168-196
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| Subject: | customer orientation | job-based psychological ownership | overall service role performance | perceived service-oriented high-performance work systems | Performance-Messung | Performance measurement | Beziehungsmarketing | Relationship marketing | Personalmanagement | Human Resource Management | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour | Arbeitsleistung | Job performance | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Verhalten in Organisationen | Organizational behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/00187267211035656 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013471885