Service performance measurement in a New Zealand local government organization
Year of publication: |
2010
|
---|---|
Authors: | Breitbarth, Tim ; Mitchell, Rob ; Lawson, Rob |
Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 222663-7. - Vol. 53.2010, 4, p. 397-403
|
Subject: | Kommunale Dienstleistung | Local public services | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Neuseeland | New Zealand |
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