Service process design flexibility and customer waiting time
Year of publication: |
2003
|
---|---|
Authors: | Sheu, Chwen ; McHaney, Roger ; Babbar, Sunil |
Published in: |
International Journal of Operations & Production Management. - MCB UP Ltd, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 23.2003, 8, p. 901-917
|
Publisher: |
MCB UP Ltd |
Subject: | Service operations | Waiting lists | Simulation | Service control | Service industries |
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