Service Processes as a Sequence of Events
Year of publication: |
2002-11-19
|
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Authors: | Verhoef, Peter ; Antonides, Antonides, G. ; de Hoog, A.N. |
Institutions: | Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam |
Subject: | consumers | economic psychology | satisfaction | sequence of events | services |
Extent: | application/pdf |
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Series: | ERIM Report Series Research in Management. - ISSN 1566-5283. |
Type of publication: | Book / Working Paper |
Notes: | The text is part of a series RePEc:ems:eureri Number ERS-2002-105-MKT |
Classification: | M - Business Administration and Business Economics; Marketing; Accounting ; M31 - Marketing |
Source: |
-
Service Processes as a Sequence of Events
Verhoef, P.C., (2002)
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The Effect of Members' Satisfaction with a Virtual Community on Member Participation
Verhoef, Peter, (2003)
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Explaining Choice and Share of Category Requirements of Biologic Meat
Verhoef, Peter, (2003)
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