Extent: | text/plain |
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Series: | |
Type of publication: | Book / Working Paper |
Notes: | In : P.T. Harker (ed.). The Service Productivity and Quality Challenge. Dordrecht, Kluwer Academic Publishers. 365-390, 1995 Number 1169 |
Other identifiers: | 10.1007/978-94-011-0073-1_14 [DOI] |
Source: |
Persistent link: https://www.econbiz.de/10010695289