Extent:
text/plain
Series:
Type of publication: Book / Working Paper
Notes:
In : P.T. Harker (ed.). The Service Productivity and Quality Challenge. Dordrecht, Kluwer Academic Publishers. 365-390, 1995 Number 1169
Other identifiers:
10.1007/978-94-011-0073-1_14 [DOI]
Source:
Persistent link: https://www.econbiz.de/10010695289