Service productivity, quality and innovation : implications for service-design practice and research
Year of publication: |
2010
|
---|---|
Authors: | Parasuraman, A. |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 2.2010, 3, p. 277-286
|
Subject: | Dienstleistungsqualität | Service quality | Produktivität | Productivity | Produktentwicklung | New product development |
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