Service provider - customer interactions : key to success of innovative services
Year of publication: |
2005 ; [Elektronische Ressource]
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Authors: | Hoffmann, Antje ; Herstatt, Cornelius |
Subject: | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Erfolgsfaktor | Success factor | Innovationsmanagement | Innovation management | Innovation | Produktentwicklung | New product development | Digitale Dienste | Web-based service | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Marketing | Management |
Extent: | Online-Ressource (PDF-Datei: 26 S., 305 KB) graph. Darst. |
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Series: | Working paper / Technologie- und Innovationsmanagement, Technische Universität Hamburg-Harburg. - Hamburg : TIM, ZDB-ID 2271401-7. - Vol. 30 |
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
Language: | English |
Other identifiers: | hdl:10419/55453 [Handle] |
Classification: | Forschung und Entwicklung ; Dienstleistungen: Sonstiges |
Source: | ECONIS - Online Catalogue of the ZBW |
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