Service provider hesitation in credence services : the importance of customer expectations?
Year of publication: |
2022
|
---|---|
Authors: | Fuller, Rachel ; Pervan, Simon ; Kunstler, Breanne ; Merolli, Mark |
Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 43.2022, 4, p. 504-519
|
Subject: | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction |
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