Service quality and customer satisfaction in public transport operations
Year of publication: |
2016
|
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Authors: | Amponsah, Christian Tabi ; Adams, Samuel |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 25.2016, 4, p. 531-549
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Subject: | service quality | customer satisfaction | quality characteristics | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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