Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction
Year of publication: |
2004
|
---|---|
Authors: | Chumpitaz, Ruben ; Paparoidamis, Nicholas G. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 14.2004, 2, p. 235-248
|
Saved in:
Saved in favorites
Similar items by person
-
The impact of service/product performance and problem-solving on relationship satisfaction
Chumpitaz, Ruben, (2020)
-
Marketingperformance: von ein- zu multidimensionalen und von Durchschnitts- zu Frontier-Konzepten
Chumpitaz, Ruben, (2006)
-
Marketing stratégique et opérationnel : du marketing à l'orientation marché
Lambin, Jean-Jacques, (2005)
- More ...