Service quality assessment in central blood bank: blood donors’ perspective
Year of publication: |
2012
|
---|---|
Authors: | Al-Zubaidi, Hassan ; Al-Asousi, Dalal |
Published in: |
Journal of Economic and Administrative Sciences. - Emerald Group Publishing. - Vol. 28.2012, 1, p. 28-38
|
Publisher: |
Emerald Group Publishing |
Subject: | Central blood bank | Customer satisfaction | Perception | Service quality | SERVQUAL |
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