Service quality benchmarking of amusement parks using a hybrid approach
Ajith Tom James
| Year of publication: |
2022
|
|---|---|
| Authors: | James, Ajith Tom |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 39.2022, 4, p. 1000-1019
|
| Subject: | AHP | Amusement parks | Benchmarking | Service quality attributes | TOPSIS | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Freizeitwirtschaft | Leisure industries |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-03-2021-0067 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013169515