Service quality control mechanisms in franchise networks
Year of publication: |
2011
|
---|---|
Authors: | Sánchez Gómez, Roberto ; Suárez González, Isabel ; Vazquez Suárez, Luis |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 5/6, p. 713-723
|
Subject: | Franchising | Dienstleistungsqualität | Service quality | Controlling | Management control | Spanien | Spain |
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