Service quality delivery in a cross-national context
Year of publication: |
October 2018
|
---|---|
Authors: | Zhu, Ying ; Freeman, Susan ; Cavusgil, S. Tamer |
Published in: |
International business review : the official journal of the European International Business Academy. - Amsterdam [u.a.] : Elsevier, ISSN 0969-5931, ZDB-ID 1164338-9. - Vol. 27.2018, 5, p. 1022-1032
|
Subject: | Service culture | International comparison | Expectancy-disconfirmation theory | Service quality delivery |
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