Service quality dimensions: an examination of Grönroos's service quality model
Year of publication: |
2004
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Authors: | Kang, Gi-Du ; James, Jeffrey |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 14.2004, 4, p. 266-277
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