Service quality, experiential value and repurchase intention for medical cosmetology clinic : moderating effect of Generation
Year of publication: |
2020
|
---|---|
Authors: | Chang, Wen-Jung ; Liao, Shu-Hsien ; Chung, Yu-Chun ; Chen, Hung-Pin |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 10, p. 1077-1097
|
Subject: | experiential value | generation | medical cosmetology | repurchase intention | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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