Service quality gap : a tale of two companies
Hasnan Baber
| Year of publication: |
2019
|
|---|---|
| Authors: | Baber, Hasnan |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 10.2019, 1, p. 23-33
|
| Subject: | quality | service | gap model | customer satisfaction | automobile | Toyota | Ford | India | Kfz-Industrie | Automotive industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Indien |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2019.098926 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012178906