Service quality gap analysis in private sector bank - a customer perspective
Year of publication: |
2010-12-06
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Authors: | Ananth, A. ; Ramesh, R. ; Prabaharan, B. |
Institutions: | Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München |
Subject: | Service quality | Service Gap | Multi Regression |
Extent: | application/pdf |
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Series: | |
Type of publication: | Book / Working Paper |
Notes: | Published in Indian Journal of Commerce and Management Studies I.II(2011): pp. 245-252 |
Classification: | G2 - Financial Institutions and Services ; G21 - Banks; Other Depository Institutions; Mortgages |
Source: |
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Trivedi, Jigna C., (2013)
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Influence of Service Quality Determinants on Customer Satisfaction : A Domicile Comparison
Singu, Hari, (2014)
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Halaburda, Hanna, (2021)
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Swaminathan, J., (2009)
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Impact of mutual fund investment in indian equity market.
Ananth, A., (2011)
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Customer satisfaction on e-banking;a study with special reference to mayiladuthurai
Swaminathan, J, (2010)
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