Service quality gaps of business customers in the shipping industry
| Year of publication: |
2009
|
|---|---|
| Authors: | Chen, Kee-Kuo ; Chang, Ching-Ter ; Lai, Cheng-Sheng |
| Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 13809696. - Vol. 45.2009, 1, p. 222-237
|