Service quality improvement at public utilities : a case
Year of publication: |
2015
|
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Authors: | Prashar, Anupama |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 22.2015, 3, p. 257-286
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Subject: | Discoms | public utility | service quality | metre-reading | Six Sigma | DMAIC | electicity services | TQM | energy metre | billing | Qualitätsmanagement | Quality management | Versorgungswirtschaft | Public utilities | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Öffentliche Dienstleistung | Public services | Elektrizitätswirtschaft | Electric power industry | Dienstleistungssektor | Service industry |
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