Service quality improvement strategies for liner-carrier-based global logistics companies
Year of publication: |
2016
|
---|---|
Authors: | Yang, Yi-Chih ; Sung, Chi-Yu |
Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 8.2016, 4, p. 456-487
|
Subject: | maritime logistics | service quality | quality function deployment | QFD | fuzzy set theory | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | Logistik | Logistics | Logistikdienstleister | Logistics provider | AHP-Verfahren | AHP approach | Kundenzufriedenheit | Customer satisfaction |
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