Service quality improvement : the customer satisfaction strategy for health care
Wendy Leebov and Gail Scott
| Year of publication: |
1994
|
|---|---|
| Authors: | Leebov, Wendy ; Scott, Gail |
| Publisher: |
Chicago, Ill. : American Hospital Publ. |
| Subject: | Patient | Zufriedenheit | Gesundheitswesen |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVI, 362 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-55648-110-1 |
| Source: |
Persistent link: https://www.econbiz.de/10004190467