Service quality in airport hotel chains through the lens of online reviewers
Sérgio Moro, Rui J. Lopes, Joaquim Esmerado, Miguel Botelho
| Year of publication: |
2020
|
|---|---|
| Authors: | Moro, Sérgio ; Lopes, Rui J. ; Esmerado, Joaquim ; Botelho, Miguel |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 56.2020, p. 1-10
|
| Subject: | Hotel chain | Airport hotel | Service quality | Customer feedback | Online reviews | Dienstleistungsqualität | Hotellerie | Hotel industry | Flughafen | Airport | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Online-Marketing | Internet marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102193 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012390003