Service quality in banks : gaps analysis of customers' perceptions and expectations
Year of publication: |
July-September 2016
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Authors: | Kaur, Rajinder ; Brar, Jasmindeep Kaur |
Published in: |
GITAM journal of management : a quarterly publication of GITAM Institute of Management. - Visakhapatnam, ISSN 0972-740X, ZDB-ID 2813773-5. - Vol. 14.2016, 3, p. 99-105
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Subject: | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Bank | Kundenzufriedenheit | Customer satisfaction | Indien | India |
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