Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Year of publication: |
2020
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Authors: | Gandhi, Surjit Kumar ; Sachdeva, Anish ; Gupta, Ajay |
Published in: |
International journal of logistics systems and management : IJLSM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1742-7975, ZDB-ID 2204294-5. - Vol. 35.2020, 2, p. 149-203
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Subject: | service quality | supply chain | small and medium-sized enterprise | SMEs | service quality factors | supplier | employees | distributor | exploratory factor analysis | EFA | confirmatory factor analysis | CFA | reliability | validity | SEM | Dienstleistungsqualität | Service quality | KMU | SME | Lieferkette | Supply chain | Qualitätsmanagement | Quality management | Indien | India | Faktorenanalyse | Factor analysis | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction |
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