Service quality in practice : a handbook for practitioners
John A. Murphy with Tony Farmar
| Year of publication: |
1993
|
|---|---|
| Authors: | Murphy, John A. ; Farmar, Tony |
| Publisher: |
Dublin : Gill and Macmillan |
| Subject: | Dienstleistung | Qualität |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 230 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Notes: | Includes bibliographies and index |
| ISBN: | 0-7171-1879-7 |
| Source: |
Persistent link: https://www.econbiz.de/10004185370