Service quality in software-as-a-service : developing the SaaS-Qual measure and examining its role in usage continuance
Year of publication: |
2011
|
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Authors: | Benlian, Alexander ; Koufaris, Marios ; Hess, Thomas |
Published in: |
Journal of management information systems : JMIS. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0742-1222, ZDB-ID 883127-0. - Vol. 28.2011/12, 3, p. 85-126
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Subject: | IT-Dienstleister | IT service provider | Software | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement |
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