Service quality measurement and the disconfirmation model: taking care in interpretation
Year of publication: |
2003
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Authors: | Rosen, L.Drew ; Karwan, Kirk ; Scribner, Lisa |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 14.2003, 1, p. 3-14
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