Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty
Year of publication: |
2007
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Authors: | Razak, Mohd Rizal Abdul ; Chong, Siong Choy ; Lin, Binshan |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 21787979. - Vol. 3.2007, 1, p. 18-38
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