Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
Muhammad Ali and Syed Ali Raza
| Year of publication: |
May-June 2017
|
|---|---|
| Authors: | Ali, Muhammad ; Raza, Syed Ali |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 5/6, p. 559-577
|
| Subject: | Pakistan | Islamic banks | service quality | customer satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Islamisches Finanzsystem | Islamic finance | Emotion | Bankgeschäft | Banking services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1100517 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011723722