Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture
Year of publication: |
2004
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Authors: | Laroche, Michel ; Ueltschy, Linda C. ; Abe, Shuzo ; Cleveland, Mark ; Yannopoulos, Peter P. |
Published in: |
Journal of international marketing. - Chicago, Ill. : Assoc., ISSN 1069-031X, ZDB-ID 9155089. - Vol. 12.2004, 3, p. 58-85
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