Service quality performance measurement in public-private sectors
Year of publication: |
2001
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Authors: | Black, Stewart ; Briggs, Senga ; Keogh, William |
Published in: |
Managerial auditing journal. - Bradford : Emerald, ISSN 0268-6902, ZDB-ID 1138623x. - Vol. 16.2001, 7, p. 400-405
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