Service recovery via Twitter : an exploration of responses to consumer complaints
Doga Istanbulluoglu, Seda Oz
| Year of publication: |
2023
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|---|---|
| Authors: | Istanbulluoglu, Doga ; Oz, Seda |
| Published in: |
Accounting perspectives : a journal of The Canadian Academic Accounting Association. - Oxford : Wiley-Blackwell, ISSN 1911-3838, ZDB-ID 2511783-X. - Vol. 22.2023, 4, p. 435-460
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| Subject: | managerial performance systems | service recovery | social media | Twitter | Beschwerdemanagement | Complaint management | Social Web | Social web | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/1911-3838.12339 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014450989