Service value revisited: Specifying a higher-order, formative measure
| Year of publication: |
2008
|
|---|---|
| Authors: | Ruiz, David Martín ; Gremler, Dwayne D. ; Washburn, Judith H. ; Carrión, Gabriel Cepeda |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 61.2008, 12, p. 1278-1291
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