Service with a conscience : moral dilemmas in customer service roles
Year of publication: |
2017
|
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Authors: | Yagil, Dana ; Shultz, Tamar |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 3, p. 689-711
|
Subject: | Moral emotions | Customer services | Moral dilemmas | Kundenservice | Customer service | Ethik | Ethics | Emotion | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
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