Service with an e-smile: Employee authenticity and customer use of web-based support services
| Year of publication: |
2013
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|---|---|
| Authors: | Turel, Ofir ; Connelly, Catherine E. ; Fisk, Glenda M. |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 4321340. - Vol. 50.2013, 2, p. 98-104
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