"Service with a piercing" : does it (really) influence guests’ perceptions of attraction, confidence and competence of hospitality receptionists?
Luisa Helena Pinto, Bruno Pinheiro Vieira, Teresa Maria Fernandes
| Year of publication: |
2020
|
|---|---|
| Authors: | Pinto, Luisa Helena ; Vieira, Bruno Pinheiro ; Fernandes, Teresa Maria |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 86.2020, p. 1-12
|
| Subject: | Confidence | Gender bias | Hospitality services | Interpersonal attractiveness | Job suitability | Piercing | Krankenhaus | Hospital | Vertrauen | Geschlecht | Gender | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.102365 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012241515