Services Innovation and the Transformation of Work : The Case of UK Telecommunications

Current transformations in technologies and industrial structure of UK telecommunications have important implications for skills and work organisation. This is examined in different divisions of a large UK telecommunications firm: call centres, customer service centres, engineering sectors and the R&D department. The effect of these transformations on the development of firm competences is discussed

MoreLess

Year of publication:	2013
Authors:	Miozzo, Marcela ; Ramirez, Matias
Publisher:	[S.l.] : SSRN
Subject:	Telekommunikation \| Telecommunications \| Innovation \| Dienstleistungssektor \| Service industry

freely available

Full text |

More access options

Check Google Scholar

In German libraries (KVK)

I need help

Extent:	1 Online-Ressource (18 p)
Type of publication:	Book / Working Paper
Language:	English
Notes:	In: New Technology, Work and Employment, Vol. 18, pp. 62-79, March 2003
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014029494